How Amazon Sellers Should Respond to Negative Feedback
Most of the time when we receive negative feedback, our impulse is to react defensively. Â Even when we try to veil our discontent with the rater, our contempt bleeds through. Â There’s nothing worse than a petty seller. Â Take the high road. Â Make sure your responses to negative feedback on Amazon are considerate, professional, and humble. Accept criticism, be prompt, and be accommodating.
In the case of Pressor 1: you could easily dismiss the rater as being a diva. Instead, you should indicate to him that your operation unfortunately is not as nuanced and advanced as he prefers. Â His comment, then, will be conveyed as personal preference. Â When you accept criticism over individual preference, it will make you sound gratuitous.
In the case of Wendell: Respond quickly. Â Time is of the essence. Â Keep it brief to highlight that you are already on it.
In the case of Katherine: Own up to the mistake by taking responsibility for poor management and customer service. Â Offer a chance to make amends and to start the business relationship anew.
Most importantly, prompt responses will generate a more favorable image for your business since most of the complaints can be resolved with better communication and customer service. Â Using feedback software, you can gather, sort, and manage your feedback with greater efficiency and results.