Best Amazon Feedback & Review Software for FBA Sellers


When it comes to purchasing decisions on the same product from different sellers, positive feedback is the only factor that buyers to consider regardless of the price. Nearly 90% of buyers make their purchase decisions based on product reviews, and only about 10% of buyers leave positive feedback if they are satisfied with the purchase experience. To encourage your customers to leave feedback, you can consider using Amazon feedback and software as a solution, to increase feedback volume.

Let’s take a look at some of the best Amazon feedback solicitation software currently on the market.


1. BigCentral

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BigCentral is a complete sales, marketing, and service solution that includes Request a Review automation, Email Automation, Review Tracking, Feedback Management that ensures sellers deliver great communication with your customers while requesting feedback and reviews automatically.

Amazon sellers can manage customer inquiries from different Amazon marketplaces on a BigCentral account. It also allows sellers to personalize email campaigns with multiple languages. 

Sellers can request a review except for clicking the “Request a Review” button in Seller Central. BigCentral provides sellers with two advanced alternatives that you can choose to automate Amazon “Request a Review” button without clicking the button one order at a time or use seller customized campaigns to build up a brand identity.


2. Communication Center Powered by Feedback Genius

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Communication Center keeps the customers engaged with automated emails and customizable proven email templates. Furthermore, A/B testing can help to optimize emails for the best results. Sellers can receive notifications when a buyer leaves you feedback.

The software is available for 11 marketplaces including Amazon US, Mexico, Australia, Canada, Japan, UK, Germany, Italy, France, Spain, and India.

With a 30-day free trial, sellers can thoroughly check the software to make decisions.


3. Feedback Five

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Feedback Five has an alert feature that sellers can get notified on negative feedback and reviews left on listings without constantly checking new feedback in Amazon Seller Central.

The software has multiple language email templates and supports 15 Amazon marketplaces, so it helps to gather feedback around the world.


4. Kibly


Unlike most Amazon feedback software that offers free trial or subscription for their service, Kibly offers “free” accounts instead. Sellers only need to pay for additional features they use. They charge $0.003 – $0.50 per email, and it’s cheaper with volume.


5. Feedbackexpress

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Feedbackexpress allows sellers to personalize emails with multiple languages, insert product images, product titles, and the order information in minutes. The phone alert feature allows sellers to get notified quickly when negative feedback/reviews are left.


6. AMZFinder


AMZFinder offers a variety of pre-made email templates, customizable email templates, order filter settings, and a blacklist feature. It can automatically assign suitable email templates to individual customers and send invoices based on customizable invoice rules.


7. FeedbackWhiz


FeedbackWhiz has an intuitive interface that allows sellers to view all their Amazon marketplace data metrics and quickly see what’s working. It also has features to create, automate, and send customized emails through Amazon’s Buyer-Seller Messaging and email triggers linked to Amazon’s Request a Review Button.



Using Amazon feedback software can lead to a higher number of feedback and reviews for your store, but which Amazon feedback software works best for you?

Before you decide which Amazon feedback software you should invest, you can take advantage of software free trials and experience all the provided features that cover your needs.

Are you looking for the best Amazon feedback software on the market? Then you should try BigCentral,  which makes feedback management easy and improves your review statistics. Its must-have and advanced features can help you track, monitor, and keep you notified for neutral and negative feedback, and automate Buyer-Seller Messaging and review requests process.


Try BQool BigCentral free for 14 days and see what a difference it makes!


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Christina Chen

September 29, 2020
Pauline's passions lie in eCommerce and supporting individuals in their online selling endeavors. Currently, as a frequent contributor to the BQool Blog, she channels her passions into creating informative contents that break down the complex challenges Amazon sellers face on a daily basis.

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    February 13, 2020

    The excellent post will help people to improve ranking. Great information.

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