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How to Improve Customer Service and Avoid Suspension?

Customer service matters a lot on Amazon. The platform is clearly committed to please the customers by providing a very flexible return and refund policy and takes all customers’ feedback very seriously. Dealing with customers as an Amazon seller can be very stressful, and you must adopt the right strategy to respond to discontent customers …

By Pauline Thoméré

September 30, 2021

Tag: Audio BigCentral Customer Satisfaction

Customer Experience is your new Marketing Strategy

Is Customer Experience Important? Imagine that you are entering a store, looking for a pair of shoes for a good friend’s wedding celebration this weekend. A pleasant salesperson approaches you with a warm and sincere greeting and helps you to find the shoes. Unfortunately, you’re told that your size is out of stock, so you go home to check …

By Christina Chen

September 14, 2018

Tag: Amazon Feedback Brand Building Customer Satisfaction

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