Customer Experience

Customer Experience is your new Marketing Strategy

Is Customer Experience Important? Imagine that you are entering a store, looking for a pair of shoes for a good friend’s wedding celebration this weekend. A pleasant salesperson approaches you with a warm and sincere greeting and helps you to find the shoes. Unfortunately, you’re told that your size is out of stock, so you go home to check …

The Positive Impacts of Negative Feedback on Amazon

All businesses face negative customer feedback. The problem is, do you know how important an online review can affect your business and how to handle negative reviews? According to Graham Charlton, the Editor in Chief of Econsultancy, 61% of customers read online reviews before making a purchase decision on e-commerce sites [1] and 88 % …

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